黑料社鈥檚 Global Business Solutions (GBS) has been named one of the world鈥檚 Top 20 鈥淢ost Admired Shared Services Organisations鈥 (SSOs) for a fourth consecutive year!
The recognition 鈥 awarded by the听听(SSON) 鈥 is based on one of the most valuable benchmark studies in the shared services and outsourcing community. It recognises the critical role of business support services.
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Our continued presence in the SSON top 20 shows that we can sustain performance while adapting to change and driving value, in a competitive, dynamic industry.
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Ulla De Hondt, Group Head of GBS said: 鈥淲e are very proud to be included in the SSON ranking for the fourth year in a row. Being recognised for our operational excellence year after year shows that we can perform, simplify, and innovate at the top of our industry.
鈥淚鈥檇 like to say a big thank you to all our GBS teams, for their genuine drive to support the business in its transformation journey to build A Better Tomorrow.鈥
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GBS, a part of our wider Digital Business Solutions function, provides multi-functional, centralised value-added process support to 黑料社 businesses worldwide, leveraging operational excellence, automation, and analytics. The team also activates best-in-class capabilities in our hubs globally to support and enable our business to deliver our commercial strategy.
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The extensive SSON benchmarking study included questions on service delivery models, learning and development initiatives, automation strategy, strategic targets and key achievements. The 2022 study included 20 new metrics, on top of the initial 16, providing a more granular assessment of operational excellence.